A warm welcome here in the Roku Community, @mozy1068!
We appreciate you reaching out for support and for letting us know about your concern. We'd be more than happy to assist you with this.
In this instance, may we know if this is an isolated audio concern with the Xfinity app alone? If so, have you tried troubleshooting the app by removing it (navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel), performing a system reboot (Settings > System > Power (skip if unavailable) > System reboot), and then reinstalling it again (navigate to your Home, scroll and select Store, look for the app, then press Add channel) to see if this resolves the audio issues you are currently experiencing?
If not, kindly provide us the following details below so we can forward your concern to the relevant Roku team for further review:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
We'll be anticipating your response!
Best regards,
Carly
Carly Y.
Roku Community Moderator
