Solving playback issues

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Audio Sometimes Doesn't Work

I have the onn 4K LED Smart Roku TV and picked it up as a Black Friday deal. Everything works fine, except on some occasions, I'll turn the TV on and the audio doesn't work. I have to unplug and replug the TV in order for the sound to start working again. Anyone know how to fix this issue? Or why it is this way?

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Community Streaming Expert

Re: Audio Sometimes Doesn't Work

I really have no idea what causes the problem in the first place.  These things are just special purpose computers, and like their brethren, sometimes you just need to reboot them to get out of problems.

If unplugging/replugging is a pain, it may be easier time to just restart the set via the on screen menu:  Settings > System > Power > System restart

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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