Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 9

Audio Lag on Hulu on Streaming Stick + and on Roku Ultra

I’m experiencing live audio sync issues on Hulu live tv. The sync issue occurs right after a commercial. If I change the channel and go back the audio is synced again. This is only happening on my 3 Roku devices and not on my Amazon Firestick. Is this a Hulu software compatibility issue or a Roku problem? As I said this is not happening on the Amazon Firestick.

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Community Moderator
Community Moderator

Re: Audio Lag on Hulu on Streaming Stick + and on Roku Ultra

Hello @RJalder

Thanks for posting in the Roku Community!

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?


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