Solving playback issues

[chrisw63]

I got mine to work.  As I said, turning CEC off stopped the auto-on, but got the HDCP errors.  So I turned 1-touch off, and CEC back on.  That worked, but I had to turn the Roku on manually every time.  When I saw your reply, I turned 1-touch back on, and now it works as advertised.  No clue what changed, but suddenly everything works. It was already updated to the latest version (in May).  Ah, well...

[MrPaul]

I get the HDCP error every day on a Roku Ultra 4800X.  I have to unplug the HDMI cable from the Roku and plug it back in to make it go away temporarily.  I have an older Samsung smart TV that is 1080P.  I have turned off auto-adjust refresh rate on Roku but that didn’t help.  The error comes back every day.  Is there any permanent fix in progress or available yet?

[MS9999]

I'm seeing this problem on two fairly new Express 4K+ devices (one of them is brand new). The failures occur on a 3-month old TV and a 16 year old Sony. The failures seem to be VERY random. I'm trying the fix of turning off the auto power save and will see what happens.

[Tim16]

Try turning off the Auto Power feature. It worked for me.

[Blue1952]

Danny,on my 4800x roku ultra I periodically receive the hdcp message to unplug etc.  I got it today when I tried to use Apple TV app. for the 1st time.  I unplugged hdmi cable and left it out 10 seconds,plugged it back into to roku box and it worked fine. I seem to get it now and again on Netflix and Sirius XM app’s in particular.

Thanks

Doug P.

[MrPaul]

I turned off power save and I will report the results in a few days.

[Etihwgerg]

I.have a one day old stick that worked fine yesterday and now I get an HDCP error 020 no.matter what I try. Model is 3820VS STICK 4K

Serial #X01700F8E3PR DEVICE ID S09141A8E3PR

Software version 11.0.0 . Build 4193-CU

Please advise ASAP 

Greg white

[personal information removed]

[Blue1952]

Model 4800x roku ultra software 11.0.0 build 4193-c2 device ID so2a215jtdnr.  This started within a few months of purchase.  It did it again since I wrote this when I tried to watch apple TV. The app opened and I could navigate o.k.but as soon as I tried to resume watching I got the error message. 

Thanks

Doug p.

[atc98092]

@Blue1952 and @Etihwgerg have you disabled the power saver setting under the power menu? This has resolved the issue for most users. 

[Tim16]

Turn off the power save feature. It worked for me.