Solving playback issues

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Anyone having issues with watching the Amazon video app? I can select a show but it will not play

 
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RokuLianna
Retired Moderator

Re: Anyone having issues with watching the Amazon video app? I can select a show but it will not ...

Hi @Mallard1980

Welcome to the Roku Community!

Does the issue only occur on Amazon or across other channels installed on your Roku device?

Have you tried removing the affected channel Amazon and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How do I resolve channel playback issues? | Roku..

Let us know if there's any difference after.


Warm Regards,
Lianna

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