This site doesn't make it easy to find help... Anyway I did some poking around and it seems this is a common issue but I didn't see any resolutions yet. My Roku sits behind and below my TV on a corner cabinet, so it's not receiving extra heat from nearby devices. It gets warm if I just leave it on the screensaver or main menu, but any time I stream 4k content (the main reason I bought the thing), it isn't long before I get a warning message.
Have people modded their devices? Is it faulty? You'd think the product would have some ventilation.
According to my linked devices, it's YH00CS528192. I'll double check on the actual device in case there are extra characters. I don't use the Roku that often and leave it unplugged so it's cool when I do want to use it.
I've only had it barely a year now. It was mostly to turn a 4k monitor into a 'smart TV' occasionally. The reason I mention this is I got the same warning within the first week of use and didn't think much of it. The next time I used it the Roku was propped up a bit to allow air underneath yet it still gets too hot when viewing 4k content. So I'm asking for advice before I explore modding/ventilating it on my own.
Ok that's the full number. Thought I'd note that after checking the number I went to the secret temp screen. It was unplugged and started at 70c. Just from sitting on that screen - no streaming has taken place - it has risen to 81 over the course of a couple minutes. This isn't the danger zone of course, but it shows the unit pretty much starts warm.
Been a few months... My last communication was that a replacement was going to be sent out but nothing ever came of it. I've only infrequently used the Roku during the summer. Now that it's cooler I was thinking maybe it would run longer while streaming some 4K content but it lasted maybe 10 minutes before I got the overheat warning again.
I would but because my last contact was in Aug I don't think I have the old messages. I was waiting it out to see if anything arrived (I know there are a lot of delays and stock issues going around), but now it's been long enough that I figured I should follow up.