Solving playback issues

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Binge Watcher

Amazon Prime Video Problem

H everybody :

   My Amazon Prime Video app stopped working. I did a "reset " of my Sharp-Roku  TV, but the graphics aren't displaying. I did it twice !  I even "deleted " the app, re-installed it. Then "re-activated " it (using the code on the screen).  Still didn't  work.

Gary Stanullwich

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Retired Moderator

Re: Amazon Prime Video Problem


Thanks for the post.

Can you please clarify the issue you are experiencing? Can you provide a screenshot of the issue you are seeing so we can better understand the issue?

With more information we will be able to assist you further.


Danny R.
Roku Community Moderator
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Re: Amazon Prime Video Problem

i can't get amazon prime either.   it shows the "loading" screen, and then goes dark. when "home" is then selected, the home screen bounces and goes crazy.   i'm paying for amazon prime as well as paramount plus, but can't get either one.

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Retired Moderator

Re: Amazon Prime Video Problem

Hi @dale6,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.

How long has the issue been occurring? As a first step, could you try to remove the channel, update the Roku device by going to Settings > System > System update > Check now, restart your Roku device, and add back the channel best assist.

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support 

Please try doing this and see if it helps with what you're experiencing.



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Re: Amazon Prime Video Problem

I am using a 3900ca bought in 2019. Prime Video not working. Other Channels OK.

All updated, tried uninstall/reinstall, resets, etc

Takes me into my Prime Video and all looks normal.

When I hit the video to Resume, it just takes me back to the Roku Home screen.

Called Prime and a South African gal in Cape Town told me that the Roku device was no longer supported.


Over to you guys at Roku. I am able to get Prime another way, but no more Roku


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