Solving playback issues

[hothri]

Alt balaji is not loading on roku for almost 2 weeks now. Is it the version issue? 

[RokuMary-F]

Hi @hothri,

Thanks for reaching out to the Roku community! 

I understand that you are having a playback issue with ALTBalaji.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
You may also refer to this link: How do I resolve channel playback issues? | Official Roku Support
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary

[Ashwini]

Hello;

 did this steps but still Altbalaji channel not working. Please advice as I have paid separate money to watch the cahhenl as needed.

Thanks

Ashwini

[RokuMary-F]

Hi @Ashwini,

Thanks for the note here.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach them here: https://www.altbalaji.com/help 

Thanks,
Mary