Solving playback issues

[Derrick4405]

I’ve been having an issue for the past couple days, any time I try to watch something on apps my tv keeps randomly rewinding the show by 10 seconds every couple minutes. It is happening in Hulu, Netflix and Disney+ specifically. I have tried to clear cache, restart the tv, take batteries out of remote. The tv is only a year old so I’m not sure what is going on, has anyone else had this issue, and how did you get it resolved?

[makaiguy]

If it's happening on a bunch of channels, see if a system restart fixes it. 

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the device for a minute or so then plugging it back in.

If the problem continues, while watching a program pull the remote's batteries and leave them out for a while.  Does it rewind while the batteries are out?