Solving playback issues

[Pattigrl33]

Is anyone else hearing a narration for every show they are watching? I've turned it ALL off in settings and even did a factory reset. It's still happening.

[StreamerUser]

There are two different "narration" functions:

1) Audio Guide:  This is in the Roku UI configured at:  Settings/Accessibility/Audio Guide=off

2) Audio Description (AD):  This is during content playback configured at:  Press Options (*), select Audio Track, change it to a different track.

You are describing Audio Description/Descriptive Audio - the second type - and you need to change the audio track during playback.

[Jandel1313]

I had the same issue with a narrated voice describing the visuals on screen.  To turn off the Second Audio Program select the audio language WITHOUT an asterisk * beside it.