Solving playback issues

[TomReagan]

My neighborhood had a power outage last night and now our Roku Express 4K+ will not work.  It's dead.

• The power light on the Roku device is on, so it has power.
  • I've unplugged the power cable from the back of the device, as well as the outlet.
  • I've also reset the device by clicking and holding the "Reset" button on the back of the device - for several seconds.
• The HDMI input on the TV is correct, and I even changed HDMI cables/inputs.
• There is no Roku image/home screen/display on my TV.
• My TV is fine, as it displays the "HDMI" input and the volume when...
• ...I use the Roku remote to control the volume on my TV and power off the TV and Roku device, so the Roku remote works fine.
• My Wifi is fine, this isn't a connectivity issue, it's just a display issue...

Again, no Roku image at all on my TV.  It's blank.

Seems to me that the device just died, but why is the power light still on?

I bought this on Amazon six months ago, so it's too late for a return.

Any advise?  Other than switch to an Amazon Fire Stick?

[RokuMary-F]

Hi @TomReagan,

Congrats on your first post in the Roku Community!

Thanks for letting us know about the behavior you're seeing with your Roku device after a power outage, along with all of the troubleshooting that you've done.

If the issue persists, please refer to the support article here for additional troubleshooting steps: What to do if your Roku streaming player will not power on | Official Roku Support

If the steps provided by the Support page still aren't helping, please reply back and we will be able to assist you further.


Best regards,
Mary