Solving playback issues

[Zachsdadstew]

Drops sound intermittent have 4 Roku devices and sell the product please advise and fix issue

9102X IC 99A R1055 thru comcast cable  and sony tv issue is only when playing cable. changed hdmi cable and cable box same problem please contact me [personal information removed]

[RokuMary-F]

Hi @Zachsdadstew,

Welcome to the Roku Community!

We'd like to know more about how we can help. 

Kindly provide the serial number/device ID on your Roku device and any additional information you may have that would be helpful for our team in further investigating this problem.

With more detailed information, we will be able to assist you further.

Best regards,
Mary

[Zachsdadstew]

Any update?