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Solving playback issues

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Tnorma12
Newbie
‎02-23-2021 05:29 PM

75% of the screen statics and then freezes, and then goes back to normal

75% of my screen is freezing and then goes back to normal, it’s never done this before and just started today... I’ve reset it completely and did the cache removed button pressing thingy I’ve seen people do, but it is not working... it’s still freezing the lower half of the screen but the top part will still continue to play the video 

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RokuDanny-R
Retired Moderator
‎02-24-2021 02:41 PM

Re: 75% of the screen statics and then freezes, and then goes back to normal

@Tnorma12

Thanks for the post.

Can you please provide more information about what you are seeing? What Roku device are you using? Have you tried switching out the HDMI cable as well as using another HDMI port on your TV to see if you are still experiencing the issue? Is this specific issue happening on a certain channel or does it happen on all channels?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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