Solving playback issues

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Stuchabre
Reel Rookie

4K hdr 30hz picture us dark on all programming.

After the recent software update my Samsung TV now displays 4K picture much darker from the 4K Roku unit.  I am using 4K hdr 30 hz as the setting.  The Apple TV displays the same programming material properly with no loss of brightness.  Please advise if there is a way to correct this,  rebooting has not helped.  The Atmos is working great though.  Thanks.!  

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3 REPLIES 3
RokuDanny-R
Retired Moderator

Re: 4K hdr 30hz picture us dark on all programming.

@Stuchabre

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

-have you tried changing the settings to see if that resolves the issue

With more detailed information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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HeHateMe
Newbie

Re: 4K hdr 30hz picture us dark on all programming.

Has there been any follow-up on this issue?  I’m having the exact same problem.  Thank you!

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RokuDanny-R
Retired Moderator

Re: 4K hdr 30hz picture us dark on all programming.

@HeHateMe

Thanks for the post.

Can you please provide more specific information about the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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