Solving playback issues

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Reel Rookie

4210x not recognized in app

I have a roku 2 (4210x). It’s our 2nd roku that we got, and just 1 of our 5 total. We frequently use the Roku app as a remote because our kids frequently lose the remote. Everything has been working fine up until about a week ago. The remote works fine with the device, our apps don’t seem to have an issue but the roku app says the device is not found on network. No changes have been made recently. Did the roku app stop supporting this older model?

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Reel Rookie

Re: 4210x not recognized in app

Serial is 5F35CD017154

software 11.5.0 build 4312-04


i just tried to remove my roku from the app to readd it, but since it’s not recognized, it doesn’t show up. If the only remote we currently have gets lost, I’ll have to buy another roku. Do I need to do a factory reset or buy another roku?