Solving playback issues

[RyanN]

I have a 42” Roku Sharp brand TV with 3 HDMI ports. One day they were all working fine. They all worked with my laptop, PlayStation, and Switch with no issue. Then all of a sudden, one day, all three stopped. I have no idea why. It doesn’t matter how I plug the cord in or how many times I restart or factory reset my TV, it never picks up signal. I’ve tried getting new cords but that isn’t the issue either. It just gives me the message “No signal. Is it on?” I use this TV in my dorm room and I use it a lot. I don’t want to have to buy a new TV when the one I have should still work just fine. I have researched and found that it may be a Roku OS error but I’m not sure.  Does anyone know the problem or how to fix it? 

[makaiguy]

The entire HDMI capability failing sounds to me like a hardware problem.  Roku doesn't build the sets, it just provides the Roku operating system.  For hardware issues you need to contact the manufacturer.

Sharp Support Links:

https://www.sharptvusa.com/support 

http://www.sharpusa.com/CustomerSupport/ContactUs.aspx

[RokuKariza-D]

Hey @RyanN

Thanks for the post.

Have you tried contacting Sharp Customer Support to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

We appreciate your understanding.

All the best,
Kariza

[RyanN]

I just did. Thank you for the quick response. I wanted to see if it was a hardware or OS problem and I have come to the conclusion that it is a hardware problem. I’m hoping there is a fix to it soon. 

[C_I]

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@RyanN wrote:

I just did. Thank you for the quick response. I wanted to see if it was a hardware or OS problem and I have come to the conclusion that it is a hardware problem. I’m hoping there is a fix to it soon. 

  If it's a hardware problem, you might have to take it up to a TV repair place that fixes Sharp TV's. Do you have issues with any other HDMI port if you have your gaming systems attached? If so it's not a Roku OS problem. 

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