We have a ROKU sound box running on our tv. It has a dark shadow about 1/3 way from bottom to top. It is not the that is causing it. It works fine. I can turn it on manually with the 5 taps on home, one on up arrow, 2 on the curved circle and 2 on fast forward then turn on the tv. Works sometimes for hours others like today it only helps for a short time. Can you tell us what is wrong? Thank you.
Hi @lljeffer,
Welcome to the Roku Community!
We will be more than happy to investigate this issue further for you, but we will need to gather more information. Can you please provide the following information below?
We'll wait for your response, and we will continue to assist you further.
Thanks,
John
1/3 screens dark shadows bottom of my picture on stream photos
Hi @Marsaw,
Welcome to the Roku Community!
We'd be happy to take a closer look to see how we can get you up and running. A few questions here to better understand what you're experiencing:
With more information, we will be able to assist you further.
All the best,
Chel
Device type: Roku Smart Soundbar
Serial number: YL0011871561
Added: Apr 5, 2021
Thanks for the follow-up, @lljeffer.
We are happy to look closely into this concern.
Could you name the channels, particular shows, or episodes affected by this display issue? Would hooking this Roku device to a different TV have the same result? Have you clicked on the star button on your remote during playback for additional picture settings?
Please keep us posted so we can continue assisting.
All the best,
Janadee