Smart home app

[donnygreen51]

The smart home app is not stable on an Android phone. It is not usable.

I have reinstalled the app with no success. Stability issues persist. Other apps work without issue on my Android phone.

Please fix the Smart Home app ass soon as possible.

[Cudchewer35]

I also have nothing but problems.  What's the point in having a security camera and NOTHING records at all.  No events, no nothing!

Worked okay except the 12 second/ every 10 minutes even though there's activity and sound. Nothing continuous.  Now Nothing at all for days!

What is going on ROKU?

[RokuTakashi]

Hi, @Cudchewer35 @donnygreen51 

Thanks for posting here in the Roku Community.

We understand the issue you have encountered with your Roku Smart Home app not working on your mobile device, and we're here to help. We would recommend uninstalling and re-installing the Roku Smart Home app on your mobile device. After this, kindly check if you notice any improvements with the app.

If the issue persists, kindly provide the details below so our team can look into this issue closer.

• Firmware version of the Roku Smart Home app
• OS Version, model, and brand of the mobile device.
• Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

Please keep us posted on what you find out.

Best wishes,
Kash