Smart home app

[tbnmaw100101]

Add an opt out button!!!!!!!!! It is annoying 

[tbnmaw100101]

Yea to all …I was in with support he kept giving me directions…I was I know how to use it …I want it stopped! 

[tbnmaw100101]

No opt out feature…need to keep bugging them about it 

[reptem1970]

I don't think an opt out feature will fix their cloud issues. It seems to be system wide, so unless they fix the glitchy cloud issues, the connectivy problems will continue even if we can turn the carousel off. Every few months they do something disastrous to their software. Then it takes them months to do rollouts and semi fix it.

This is a BILLION DOLLAR COMPANY. Yet their whole smart home service and security service software and firmware is a nightmare. They don't test anything before it's released or need to hire new software techs. I've been filing log reports, dealing with "support" for months and when they finally fix something, they break something else lol.

2 years ago the cameras and service had issues but was liveable and worked most of the time. They dropped brand new firmware over the 2024 summer and it has been downhill ever since. I think their software lease on Wyze expired so they had to create their own because everything has been  broken since. 

[RokuRiamie-D · Accepted solution]

Hi Community users!

Greetings from the Roku Community!

Thank you for your feedback regarding the new features of the Roku Camera app, specifically the Carousel. We want you to know that our Roku team is aware of your input.

However, you have the option to elect the Camera Carousel item to the bottom by following the steps below:

1. Select the Carousel item
2. Press the star * button on your Roku remote
3. Choose Reorder Camera list
4. Move the Carousel to the bottom by pressing the arrow down button of your Roku remote

To learn more about Carousel features, please visit our Roku support article: Use Camera Carousel view to cycle through Roku Smart Home video feeds

We appreciate your patience and cooperation as we work to improve the app's features. Thank you for your understanding.

Cheers,
Riamie

[Max59]

My cameras were finally doing fine until you added this feature..It may not be so aggravating if their was a option to turn the carousel OFF..

Also a better option imo would have been to give us the option of a split screen view rather than a carousel..I would rather have the option to be able to view both my cameras on one screen rather than carousel.. SPLIT SCREEN VIEWING option would be better..but also still have the option of going to one camera or the other please and thank you 

[reptem1970]

@RokuRiamie-D 

The answers you posted are not solutions to the question that was asked. Yet, they are marked as solutions...

There is no way to turn Off the carousel, and the carousel feature has broken the tv streaming feature. All cameras only show a few seconds of a blurry live stream before they freeze and become a still image. 

They are still streaming on the app without freezing for now, but the tv stream is useless now. 

[Max59]

I'm sorry.. I know it's not a solution. I was just stating I would have rather had a split screen view rather than  something we can't turn OFF.. 😐😔

[reptem1970]

I was talking to the moderator that has posted that fake solution 3 times lol. They also marked the thread as having solutions, which is ridiculous, because it's not a solution or even a correct answer to the original posters question. I think a split screen would be awesome, but until they fix their feeds and errors, it won't work. Your suggestion was excellent -)

[Max59]

😂😂aww ok thank you!! I'm new here