Paige04
Level 7

Not receiving notifications from indoor camer

My IPhone and my fiancé are not receiving any notifications from the smart home app for when there is movement or sound. We need these notification as we use these as our children’s monitors in their rooms. I have restarted, updated, logged out and back in, delete and re-added device. Nothing seems to work. 
I submitted for support on 2/22 and have not heard or received any communication back 

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Not receiving notifications from indoor camer

Greetings @Paige04 

Welcome to the Roku Community and thanks for posting regarding notifications with the Roku Smart Home mobile app.

Within the Roku Mobile Smart Home app, have you made sure that you've enabled notifications as well as making sure that notifications are allowed within the mobile device settings itself?

Can you verify those settings are correct and get back to us? If you are still experiencing an issue, we will be able to assist you further. We look forward to hearing an update from you!


Thanks,
Danny

Danny R.
Roku Community Moderator
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