Smart home app

[Williamm147]

The user gave you all the information that you needed and still you didn’t help him.

My camera’s stopped providing me notifications five days ago, and resetting them, deleting the app, unplugging the cameras, and toggle the settings within the app and my phone all failed.

now I’m dealing with people entering my home but no way to know so these cameras are no better than plastic fakes. 

I want these fixed.

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Williamm147.

We sincerely apologize for any trouble and inconvenience this may have caused you. We'd be more than willing to find you the best resolution possible.

May we first know on which smartphone you are having this issue with and what specific model of Roku Smart Home camera it is connected to? 

Furthermore, here's our Support article to help you on How to configure Roku Home Monitoring System notifications.

We'll be looking forward to your response as we are more than eager to assist you with your concern further. 

Best regards,
Carly