Smart home app

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RokuArjiemar
Community Moderator
Community Moderator

Re: App wont update And no option to update in the App Store it just says open I’m stuck in a loop

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@idPrescott,

Thanks for the information,

We understand your frustration and want to assure you that we have passed your information along to the right Roku team for investigation. We appreciate your ongoing patience and understanding. We are committed to working with you to resolve this issue and look forward to assisting you every step of the way.

Regards,
Arjiemar

Arjiemar
Roku Community Moderator
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idPrescott
Channel Surfer

Re: App wont update And no option to update in the App Store it just says open I’m stuck in a loop

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We’ve been abandoned here. Is there any resolution in sight?  I mean, seriously…it’s been 2 weeks. How hard is this?

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RokuArjiemar
Community Moderator
Community Moderator

Re: App wont update And no option to update in the App Store it just says open I’m stuck in a loop

Jump to solution

@idPrescott,

Thanks for the follow-up.

We understand how important it is for you to have this issue resolved, and we want to assure you that we are continuing to investigate it. We truly appreciate your patience, and we are committed to providing you with a more detailed update as soon as possible. Your feedback is valuable to us, so please feel free to share any additional thoughts or concerns. Thank you for your understanding.

Regards,
Arjiemar

Arjiemar
Roku Community Moderator
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Jowen82
Channel Surfer

Re: App wont update And no option to update in the App Store it just says open I’m stuck in a loop

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Ok update. I received an email stating I was in some beta program and that’s why it stopped working as they had a beta update. They removed me from that list and the app started to work again. A week later it’s back to needing an update again. This is making me want to switch products. I can’t view any of my cameras and it’s very frustrating. 

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idPrescott
Channel Surfer

Re: App wont update And no option to update in the App Store it just says open I’m stuck in a loop

Jump to solution

It’s shocking to me that the beta updates are preventing the normal version of the app to function. What incompetence. 

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