Smart home app

Learn how to use the Roku home app to control the smart devices in your home. Join the online community forum for troubleshooting tips and helpful resources.
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frogital
Reel Rookie

Android App won't control lights

I have the Smart Home app installed on both my personal Android (Galaxy S23) and work iPhone XR. I can control the lights just fine with the iPhone, but not the Android, even after force quitting and clearing cache. However, I can view my camera and get camera alerts on both phones just fine. My Android app updated to 3.2.2.441 this morning and worked with my lights this morning, but this afternoon it won't control my lights. (Please note: the correct answer is NOT "just use your iPhone"...)

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2 REPLIES 2
frogital
Reel Rookie

Re: Android App won't control lights

Uninstalling and reinstalling the Android app seems to have worked. I was leery to try this seeing other threads about login issues, and it doesn't seem like I should have had to do this, either.

Not real impressed with how often I've had to reconnect lights, either. I've had my lights and camera for almost 2 years now. I'm starting to wonder about switching to a different ecosystem. This is disappointing.

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frogital
Reel Rookie

Re: Android App won't control lights

So, after reinstalling the app, it stopped controlling the lights after roughly 24 hours of the reinstallation. Hopefully this is a useful breadcrumb of a bug report. I've lost faith that anyone is interested in helping here. I'm going to begin replacing my smart devices at this point. Thanks for nothing. 😞 

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