Smart home app

[frogital]

I have the Smart Home app installed on both my personal Android (Galaxy S23) and work iPhone XR. I can control the lights just fine with the iPhone, but not the Android, even after force quitting and clearing cache. However, I can view my camera and get camera alerts on both phones just fine. My Android app updated to 3.2.2.441 this morning and worked with my lights this morning, but this afternoon it won't control my lights. (Please note: the correct answer is NOT "just use your iPhone"...)

[frogital]

Uninstalling and reinstalling the Android app seems to have worked. I was leery to try this seeing other threads about login issues, and it doesn't seem like I should have had to do this, either.

Not real impressed with how often I've had to reconnect lights, either. I've had my lights and camera for almost 2 years now. I'm starting to wonder about switching to a different ecosystem. This is disappointing.

[frogital]

So, after reinstalling the app, it stopped controlling the lights after roughly 24 hours of the reinstallation. Hopefully this is a useful breadcrumb of a bug report. I've lost faith that anyone is interested in helping here. I'm going to begin replacing my smart devices at this point. Thanks for nothing. 😞 

[SuaSponte2000]

I've gone through the uninstall and reinstall 3 times so far and I'm going to have to do it again. 

[RokuRiamie-D]

Hi @SuaSponte2000,

Thanks for sharing!

We'd like to know more about your concern. Share us with some details.

• Could you tell us more about the exact behavior of the issue?
• What is the model of your Smart light?
• Have you tried updating the app and checking the firmware version of the device?

We look into it.

Roku Community Team

[SuaSponte2000]

Thank you for your response.  However, spending time answering them doesn't help at all. Acknowledgement, deflection and delaying tactics? Just ask more questions, without offering a viable solution! Typical of a scripted response.  Roku Smart Home has become a continuing nightmare.  Whatever your developers, servers or AI are doing creates problems for me as the end user.  I bought a working system.  Firmware updates, server tinkering or covert reprogramming has rendered it almost useless!  My ISP and WiFi network haven't changed.  Roku Smart Home was supposed to be a convenience.  It has become a frustrating, time consuming, waste of money and time.  Roku broke it, fix it!

[RokuRiamie-D]

@SuaSponte2000,

Please check your inbox as we sent you a private message to help you out. Looking forward to hearing back from you! 

Thanks,
Roku Community Team