Smart Home devices

[Eslaight]

I got the smart home security system, the app won't connect to the monitoring hub. It won't even try. It shows a loading symbol for about half a second, then nothing. I've restarted the device, plugged directly into the modem, cleared the cache on the app, uninstalled and reinstalled the app, reset my wifi. Etc. it still does the same thing every single time. 

If anyone has a solution I would love to know, I'm about ready to just return it. 

[RokuTakashi · Accepted solution]

Hi, @Eslaight 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you've experienced with your Roku Smart Home device not connecting to the Smart Home app, and we're here to assist. For this issue, we recommend following the instructions below to resolve the issue:

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

For more information, you can visit this support article on Why is my Roku Smart Home device not connecting to the app during setup?

We hope you find this information useful, and feel free to reach out to us if you have further concerns or inquries.

Best wishes,
Kash

[dbgonzalez12345]

I tried the instruction below and it states the hub is offline. Background: I had to change my Wi-Fi password and went to update the hub and it just says off line. I tried the double tap of the rest button, got the "ready to connect" but the ROKU still says "hub offline" (cloud with the line through it)

. 

[RokuReynan-L]

Greetings, @dbgonzalez12345!

Thanks for reaching us about having an issue with the device not connecting. We're here to help.

After you pressed the reset button, have you re-set up the device? 

Please keep us posted.

Thanks,
Roku Community Team

[Bounce160]

So you people are telling me the only way to do this is to totally reset the dam system, and then have to go around to every door and window sensor and pull the battery back in and back out of the d*** thing.?

I regret putting this piece of s*** system in my home

[Bounce160]

It's obviously happening. Your company wide that when you go to use the app and turn on this system, it says reload everytime happens weekly

Now, this piece of junk system, the first two out of three lights are blinking back and forth, is disconnected from the internet, what a joke

[RokuRiamie-D]

Hi @Bounce160,

If the issue continues after following the troubleshooting steps provided by our moderator, @RokuTakashi, try again to set up the Roku Home Monitoring Accessories.

Keep us posted.

Roku Community Team