Smart Home devices

[Soulrae67]

I am having an issue getting my camera footage connected to my onn roku tv with the roku camera channel when the tv is connected to a different wifi network than the cameras. I can use the smart home app on my phone using my cellular data and access my cameras just fine from there. Is it mandatory for my roku tv to be connected to the same wifi network as my cameras to be able too view them from my roku tv? If not how do I fix this issue so I can view my camera live stream from my roku tv? 

[RokuRiamie-D · Accepted solution]

Hi @Soulrae67,

Welcome to the Roku Community!

Thank you for reporting this concern to our attention that you are not getting your Roku camera live stream to your Onn Roku TV. We will be glad to assist you with this issue.

You don't need to connect it to the same internet service in order to view the event recordings and the live video stream of your Roku Smart Home camera. To view your Roku camera footage on a Roku TV, both the Roku TV and the camera need to be connected to the same Roku account.

For reference, you can visit our support article: How to View a Live Video Stream from Your Roku Smart Home Camera or Video Doorbell.

We hope this information helps you resolve your concern.

Regards,
Riamie

[Soulrae67]

They are both connected to the same roku account but not the same wifi network. It will not show me the live stream. 

[RokuRiamie-D]

Hi @Soulrae67 

Thanks for the prompt update!
In this case, we'll need help from the appropriate Roku team to investigate this further. We'll also need the information from this.
Please share with us the details below.

• Roku Smart Home channel version
• Any error message when accessing Live Stream? A photo or video clip would be helpful.
• Are you able to access any event recordings?
• Does removing > restarting your TV > reinstalling the channel help?

Please keep us posted.

Regards,
Riamie