Smart Home devices

[ZainabAbuoun]

Just bought a subscription for two cameras. My subscription doesn't show up. I reinstalled both cameras and nothing! Took my money and I get nothing!

[RokuEuniceL · Accepted solution]

Hi @ZainabAbuoun,

Greetings from the Roku Community!

We're glad to assist you with your problem with your Roku Smart Home subscription that is not reflecting. Please go to the Roku Smart Home Subscription page or here. Under the Manage subscriptions section, unselect the camera and reselect the camera that you want to have a subscription for. Select continue and select Update subscription. A confirmation will appear that the subscription has been updated. This will ensure that the subscription has been selected, updated, and applied.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,

Eunice

[Ayannawarren]

I am having the same issues , and I don’t have the option to deselect and reselect. I called your number and still no resolution this is ridiculous 

[RokuRiamie-D · Accepted solution]

Hi @Ayannawarren,

Welcome to the Roku Community!

We are pleased to have you here to share your concerns about the Roku camera, as your subscription is not working. No worries, we're here to help.

We highly suggest you try the following.

Add cameras or video doorbells to your subscription:

1. Sign in to your Roku account
2. Select Manage Your Subscriptions
3. Under Active subscriptions, select Roku Smart Home Subscription
4. Select Manage subscription
5. Check the cameras or doorbells that you want to add to the subscription.
6. Complete your purchase by following the on-screen instructions

For more details, you can visit our Roku Support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

We hope you find this information helpful.

Regards,
Riamie