Smart Home devices

[MCOS]

I am currently using a roku doorbell, home monitoring system, and 1 indoor camera. 

If I press the doorbell, I can receive a notification on my roku streaming devices, but I am not getting any notifications for my window/door sensors or motion detector. I've been in several chats and checked multiple settings, rebooted them, and was told there was a known bug? 

Also, during my free trial, the recordings would record in video, but now that I have purchased the subscription plan I am only getting still images, I was in a chat today and was told this is also a known bug? 

[RokuERey]

HI @MCOS,

We appreciate you getting in contact with us and letting us know about this situation.

We were able to verify your account, and a member of our support staff has already attended to this issue for you. Our team is also aware of this issue, and we are in the process of investigating it at this time. We believe that continuing to cooperate with them in order to receive additional aid is the best course of action.

If there's anything else that we can further look into, please don't hesitate to let the community know about it.

Warm regards,

Rey

[MCOS]

Are there any updates to the ongoing issues? 

[RokuTakashi]

Hi @MCOS,

Thanks for keeping us posted.

Rest assured that we have followed up your concern and information with our Support team. They will attend to your inquiry as soon as possible.

In the meantime, your patience and understanding are greatly valued.

All the best,
Kash

[MCOS]

Hello, just wanted to see if there have been updates. This issue is now two weeks old, and no one has been in contact with me. 

[Jstreib87]

I’m having the same problem 

[Glassiter]

Doorbell only alerts on Roku tv if button pressed. Would like to be notified when motion detected.