Help

Smart Home devices

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
shortyroc1979
Newbie
3 weeks ago

Smart Home Camera not recording

I have nothing but issues for this free two week trial. My cameras won't record in the front. The back one was recording and now it won't even trigger to take a pic, nothing. Just the flood light will come on. I think if they can't fix this issue soon, I will head back to Brinks or another security monitoring place. I haven't even installed the inside cameras because of the issues with the two flood camera's

0 Kudos
Reply
1 REPLY 1
RokuRiamie-D
Community Moderator
Community Moderator
3 weeks ago

Re: Smart Home Camera not recording

Hi @shortyroc1979,

Thanks for posting about your Roku camera issue. We're here to assist you.

We'd like to know the following:

  • Exact model of the Roku Camera that is not recording
  • Are you getting notifications when your camera detects motion?
  • Is the live feed of this camera working?

In the meantime, make sure that the camera is running the latest firmware version. We also recommend you try restarting the camera.

Keep us posted.

Roku Community Team

Riamie D.
Roku Community Moderator
0 Kudos
Reply
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!

For support, visit support.roku.com.