Smart Home devices

[Guam671]

ive downloaded the Roku Smart Home App , used the same email ive always used for my other roku devices . Unfortunately im not receiving any SMS for two-factor authentication . Ive uninstalled & installed the app many times , my credentials are the same . My cell service works . 

[renojim]

I thought it sends an email, not a text message.

[Shiv_Sin]

Did you ever get this resolved ?

[RokuMaryEF · Accepted solution]

Hey everyone,

Having trouble with two-factor authentication on the Roku Smart Home app? Here are a few things to try:

• Act fast: Verification codes expire after ten minutes. If yours expires, tap "Resend code" or "Resend to email."
• Check your cell service: If you're not getting text codes, make sure your phone has service and isn't in airplane mode.
• Check your spam folder: If you're expecting an email code, check your spam or junk folder.

For more info, check out this article: How to enable two-factor verification on the Roku Smart Home app | Official Roku Support

If the issue persists, please:

• Start a new thread or look for related threads in the Community.

We'll be closing this discussion now.

Best,

The Roku Community Team