Smart Home devices

[Mandy2023]

I went to charge my door bell but it won’t charger at all and I can not find any way online to see what’s wrong. Thinking about taking it back and getting our money back. Does anyone know how to fix this issue of it not charging to a wall outlet with the charger cord? 

[RokuDanny-R]

@Mandy2023 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Tim96]

I have the same issue.. looks like it’s the device not the charging cord. I’ve only had it for a few months.

[RokuArvyS]

Hi @Tim96
Welcome to the Roku Community!
We're sorry to hear about the experience. That's not what we aim for.

• Have you tried to use a different cord to work on your device?
• We'd like to know what troubleshooting steps you've taken so far.
• When did you encounter this issue?

Can you tell us more about it so we can further assist you and investigate.
Keep us posted,
Arvy

[Tim96]

Yes, I have tried different cords. It’s the device not being able to take charge as I stated in my original post. I noticed it over the weekend when I got the alert on my phone that the device was down to 5% battery.