Smart Home devices

[Bcoada]

I have had Roku smart cameras for about three months I am not liking it it doesn’t work for my family like ring does the indoor cameras just stop working and won’t turn back on. Also it doesn’t record when you are on live feed like ring does. There are a lot of flaws that needs to be fixed. 

[RokuArjiemar]

Hi! @Bcoada,

Thanks for reaching out to the Roku Community.

We are sorry to hear about the issue you reported and want to let you know that this is not the normal experience we expect from our products.

• What troubleshooting steps have you taken so far to resolve the issue?
• Have you tried to factory reset the device? For further details, you can visit our support page here: How to Factory Reset Your Roku Smart Home Device
• How far is the camera from your wireless router?
• What are your detection settings? For further details, you can visit our support page here: How to adjust motion detection settings on your Roku Smart Home camera or video doorbell

Please keep us posted what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar