Smart Home devices

[Ijimenezg]

Hi, I purchased a Roku smart bulb as it is compatible with Google home. However, I can’t set it up with Google home because it can only be done through the Roku Smart Home app, which is not available in the Dominican Republic. Is there an alternative app I could use to set up the light bulb? If there is not I will have to give away this light bulb.

#smartbulb #smarthomeapp 

[RokuRiamie-D · Accepted solution]

Hi @Ijimenezg,

Welcome to the Roku Community!

Thank you for purchasing the Roku Smart Bulb SE. We understand that you're having trouble setting it up because you're unable to download the Roku Smart Home app in your current location.

We would like to inform you that devices from Roku's Smart Home line, such as the Roku Smart Bulb, can only be set up using the dedicated Roku Smart Home app and as of the moment, there are no alternative applications available for configuring these devices.

Additionally, Roku is US-based, which is why it is not working in the Dominican Republic. But don't worry, we will share your input with our Roku team, as your satisfaction is among our top priorities.

In the meantime, we truly appreciate your patience and understanding as we work on improvements. If there’s anything else you would like to address, feel free to reach out. We’re always here to help.

Regards,
Riamie