Smart Home devices

[Bamabiker73]

Can anyone tell me what this error code is on the roku indoor camera? It won't connect and this is the code that comes up. It is powering on, red light is on but it won't connect

[RokuRiamie-D · Accepted solution]

Hi @Bamabiker73,

Welcome to the Roku Community!

We would be more than willing to provide you with information about the error code 45 that you are getting from your Roku Indoor Camera.

This error code indicates that the device is offline due to a connection failure. Connectivity issues can be caused by internet outages, weak signals, and out-of-date software.

Let's see if this will work for you. Kindly try the following details below.

• Check your internet connection:
  Open a web browser on your mobile device and visit a public website such as Roku Store. If this fails, you can try the following:

1. Unplug your modem from the power source
2. Wait for 10 seconds before you plug it back.
3. Wait until it loads before you connect again your Roku camera to the internet.
4. If the issue persists, contact your internet service provider (ISP) for further troubleshooting of your modem

• Test your Wi-Fi range:
  Use the following steps to check your smart home device's signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting your it closer to your router.

1. ap Home from the navigation bar
2. Select your device
3. Tap Settings in the corner
4. Select Device info
5. Check the three bars to see the signal quality

• Restart your smart camera:

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

For more details, you can also visit our Roku Support article: How to fix Roku Smart Home device offline issues

Please let us know if these troubleshooting steps process help you to resolve your concern.

Regards,
Riamie

[jeff14]

My new side of camera says code -45 it is brand new wired and it says code-45 thank you for any help with this. Jeff Kurtz 

[RokuRiamie-D]

Hi @jeff14 ,

Thank you for posting in the Roku Community!

We are glad to have you here, sharing your concern about your Roku Smart Home camera, which is showing error code 45. Don't worry, we are here to assist you with this concern.

We suggest that you review the detailed troubleshooting steps outlined above. These steps will help you resolve the issue effectively.

If the issue persists, please let us know. Thank you for your cooperation.

Regards,
Riamie

[3529hex]

I've gone through all troubleshooting steps multiple times. The app is just about as bad as the cameras. This time around I've had no connection in any of my 4 indoor cameras for almost a week. Can't restart the camera from the app, when I rotate my phone to make the playback full screen the app crashes. This has been an issue the last 2 years I've had these cameras. They shouldn't constantly be showing an error message and having to press reconnect numerous times. Also, when I'm watching the life camera feed for more than a couple minutes the cam will just disconnect and say I have to reconnect. Then it gives a -35 or -45 error message. And they do this on the tv, laptop, amd mobile app. I thought maybe it's just my phone but I've had 3 or 4 different phones since getting these useless things and seeing as it does it no matter the device or what network I'm connected to, I'm gonna blame the camera being garbage. I got these to feel secure and every time I've needed them most they've failed me. 

[RokuRiamie-D]

Hi @3529hex,

Thanks for letting us know about your issue with your cameras having an error code 45. We'd like to coordinate this with our team.

Send us the following:

• Roku Cameras Model:
• Device ID
• Cameras Firmware version:
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
• Troubleshooting steps taken

Keep us posted.

Roku Community Team