Smart Home devices

[Jeff_USAF_Ret]

I just purchased a few Roku cameras for my home.  When I am using the Roku Smart Home app on my andriod phone to record video it seems to record fine.  Then when I go to view the video after I am done recording the video freezes after about 30 seconds.  

Everything is up-to-date.  I can't figure out how to make the videos playback without freezing. 

Has anyone else had this problem and if so, what was your work around?  

[RokuEmmanuel-D]

Thanks for reporting this, @Jeff_USAF_Ret!

Have you tried removing and reinstalling the app and seeing if there is any difference? 

Please let us know if that works.

Roku Community Team

[Jeff_USAF_Ret]

Yes we tried that and it did not resolve the problem.  This happens on all of our android phones.   

[RokuRiamie-D]

@Jeff_USAF_Ret,

We'd like to take a closer look at this issue. Share with us some details:

• When did this issue start?
• Did it happen to all camera recordings?
• What is your Roku Smart Home app's current version?
• Could you please try to double-check if this is a video or an image?

How to Tell an Event Image from Video? Check the sample photo below.

• The top camera is only an image – See the image icon at the bottom left of the picture
• The Bottom Camera is a recorded video. The “7s” under the camera name indicates the length of the video.

Important: The Roku cameras will only record event video if you have a Smart Home subscription. If you don’t have a subscription, they will only take pictures when they detect motion. To ensure you have an active subscription for your Roku cameras, please log in to your Roku account.

Keep us posted.

Roku Community Team