Smart Home devices

[Nickolasheaton1]

I have a Roku 360 smart camera. I haven't had any issues and I haven't changed any settings. I have a subscription to use 2 of these cameras. Just today my videos show up. Matter of none of my videos show up from any date. It just says "Failed to load events". How do I fix this. 

[RokuCarly · Accepted solution]

Welcome, and thank you for posting here in the Roku Community, @Nickolasheaton1!

We appreciate you for raising your Smart Home app concerns with us. Worry no more; we would be happy to find you the best resolution possible.

Kindly try to delete the app, reboot your smartphone, and then reinstall the app. After doing so, make sure that you have a strong network connection or mobile data because it might be possible that your signal is poor. Thus, the error message "Failed to load events." 

Let us know if this resolves your concern, and we'll go from there. We'll be anticipating your update!

Best regards,
Carly