Smart Home devices

[chevygirl95]

I purchased 2 Roku outdoor wired cameras and when trying to set them up it want me to update to Firmware and it will NOT update, keeps saying it failed! I haven't even got the chance to use them and I'm ready to return and get my money back ALREADY!!

[RokuEuniceL · Accepted solution]

Hi @chevygirl95,

A warm welcome here in the Roku Community!

We're glad to assist you with your problem updating firmware on your Roku Smart Home app using the Roku Outdoor Wired Camera SE. In order to update the firmware on your Roku Outdoor Wired Camera SE, your device must be both powered on and connected to the internet. Additionally, the Roku Smart Home app on your mobile device must be up-to-date. If you see an Update Failed message or are unable to update firmware for any other reason, follow the steps below:

1. Make sure the app is running the latest version by visiting the appropriate app store. You can try to uninstall the app and reinstall it again.
2. Check your internet connection. You can try to restart your modem and router.
3. Restart your smart home device.
4. After restarting your Roku Outdoor Wired Camera SE, check the firmware version and try the update again.

You can also check out this link here for more details on what to do if your Roku Smart Home device is unable to update software or firmware. Let us know if it works.

All the best,

Eunice