Smart Home devices

[LuisRoma]

My camera has an issue whit the audio last day rain too much and it sound like interference or static. 

[RokuJohnB · Accepted solution]

Hi @LuisRoma,

Warm greetings from the Roku Community, and thanks for flagging this issue directly to us!

We understand you are having a problem with the Roku floodlight camera since it has a static sound. We're happy to assist you further. Please try the troubleshooting steps below:

1. Make sure the Roku Smart Home app and camera firmware are up to date.
2. Check the signal strength.
   • If it is below 3 bars, suggest moving the camera closer to the router.
3. Power cycle the camera.
4. Factory reset and set it up as a new device.
5. If the problem continues restart your router and check the signal strength. If it is below 3 bars, suggest moving the camera closer to the router.

Please try doing this and see if it helps with what you're experiencing.

Best regards,
John