Smart Home devices

[Jenns]

Several of my outdoor wired cameras will only show a few seconds of live view. I've un-installed and reinstalled the app. I've deleted devices then re-added them. Nothing changes. It all seemed to start after an update in March. I don't know what else to do.

[RokuRiamie-D]

Hi @Jenns,

Thanks for letting us know about the issue with your Roku Camera. We're here to help.

Just want to clarify if you're referring to the Roku camera live feed or the event recordings. We'd also like to know the following:

• How long is the time duration that you can see?
• Is your camera firmware version up to date?
• Is your Roku Smart Home app running the latest version?
• Is this issue occurring with just your outdoor cameras, or are all of your cameras affected?

Keep us posted.

Roku Community Team