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Josh729
Newbie

My one doorbell has a cloud and slash through it. Restarted both still not working. Any ideas

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RokuERey
Retired Moderator

Re: My one doorbell has a cloud and slash through it. Restarted both still not working. Any ideas

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Hi @Josh729 @Mc15,

Thanks for reaching us here in the Roku Community!

The issue you're experiencing indicates that your device is currently not connected to the network. This may have occurred due to a network outage or changes made to your work configuration.

You can check for additional troubleshooting provided by our support page here: How to fix Roku Smart Home device offline issues.

We hope this helps!

Thanks,
Rey

ERey.
Roku Community Moderator

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Mc15
Newbie

Re: My one doorbell has a cloud and slash through it. Restarted both still not working. Any ideas

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My system tell me to check my doorbell internet connection. I don’t know how

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RokuERey
Retired Moderator

Re: My one doorbell has a cloud and slash through it. Restarted both still not working. Any ideas

Jump to solution

Hi @Josh729 @Mc15,

Thanks for reaching us here in the Roku Community!

The issue you're experiencing indicates that your device is currently not connected to the network. This may have occurred due to a network outage or changes made to your work configuration.

You can check for additional troubleshooting provided by our support page here: How to fix Roku Smart Home device offline issues.

We hope this helps!

Thanks,
Rey

ERey.
Roku Community Moderator
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