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Gosinurse
Newbie

My bulb is showing offline 2 days now

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My bulb is showing offline for 2 days now, and I've tried all the steps mentioned and still not fixed. Please for further assistance 

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RokuJohnB
Community Moderator
Community Moderator

Re: My bulb is showing offline 2 days now

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Hi @Gosinurse,

From the Roku Community, a warm welcome and thanks for raising this concern directly with us!

We understand you are having a problem with the Roku bulb since it is showing offline. We're happy to assist you further. Please check to ensure that the bulb is fully seated into the fixture/lamp, turned on, and has power.

If the problem persists, power-cycle the bulb by turning off the switch that controls it for 5 seconds and then turning it back on.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will
be glad to help you.

Best regards,
John

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: My bulb is showing offline 2 days now

Jump to solution

Hi @Gosinurse,

From the Roku Community, a warm welcome and thanks for raising this concern directly with us!

We understand you are having a problem with the Roku bulb since it is showing offline. We're happy to assist you further. Please check to ensure that the bulb is fully seated into the fixture/lamp, turned on, and has power.

If the problem persists, power-cycle the bulb by turning off the switch that controls it for 5 seconds and then turning it back on.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will
be glad to help you.

Best regards,
John

John
Roku Community Moderator
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