Smart Home devices

[Mcgab12345]

Just bought a Roku Indoor Camrea for my son’s room. It lets me get through setup and everything but when I go to use it, it keeps saying it has to update the firmware before I can use the app fully. I’ve already hard reset and uninstalled the Roku smart home app and reinstalled. Tried talking to an agent and never really got a solution. Is Roku having problems with an update or what’s going on and why is my camera just spinning and spinning. It “updated” all night but when I went to check it today, it still said it was updating so what’s going on. 

[RokuJohnB · Accepted solution]

Hi @Mcgab12345,

Welcome to the Roku Community, and thanks for flagging this concern directly to us!

We understand you are having trouble updating the firmware of your Roku indoor camera. We're happy to help. Please check out this support article here on how to fix Roku Smart Home device software update issues.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Kind regards,
John