Smart Home devices

[jbod00011]

I've done that and it doesn't work.

[RokuTakashi]

Hi, @jbod00011 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your Roku Camera not pikckinig up sound, and we're here to assist.

No sound

If you hear no sound on your video live stream or recording, make sure you enable sound for your video live stream or recording.

• Video Live stream

1. Open the Home screen.
2. Select your camera or doorbell.
3. Tap Sound.

• Recordings

1. Open the home screen.
2. Select your camera or doorbell.
3. Tap Settings.
4. Tap Advanced system settings.
5. Toggle Record sound.

If you are still experiencing sound issues with your live stream or recordings, try updating the smart home app or check for firmware updates.

You may also check out this support article here on how to fix a picture or sound issue with your Roku Smart Home camera or Video Doorbell.

If all steps have failed and the issue persists, please provide us with the following information below so our team can investigate on the issue further:

• Roku Smart Home device model and Mac Address. (Smart Home mobile app, > Settings> Device info)
• Log ID (from the Roku Smart Home app, select Account > Roku Support > Submit a log).

Keep us posted.

Best wishes,
Kash