Smart Home devices

[Kerrissa12]

I just change wifi places and both my cameras won’t set up. I have removed them off my smart home app. The light goes from red to blue as soon as I turn it on. It’s not saying ready to connect or anything. 

[Labarr]

Exactly same problem. We use our camera as a baby monitor, it worked great at our house, took it to grandmas house, worked fine, but came back to our home WiFi and now it won't set up. 
it turns solid blue when we turn it on, but device doesn't show up on my app. Both are on the same WiFi. Tried factory reset and all the things. Light is just solid blue each time, won't do anything if you press set up. 

[RokuRiamie-D]

Hey @Labarr and @Kerrissa12 

Thanks for posting!

We appreciate the troubleshooting steps you took to fix the issue with your Roku camera. We're here to look closely into the issue.

Share with us some details:

• Exact models of your Indoor Cameras
• Firmware version of your cameras
• Smart Home App Version

Also, by factory resetting the camera, ensure that you press and hold the Setup button for 10 seconds. For more tips, click here.

Looking forward to your response.

Roku Community Team

[Nottoday2025]

I too got a WiFi router and I have not moved to a new location and my indoor camera was working fine until I changed my WiFi . Also, I’m connected to the 2.4GHZ on my phones wifi 

[RokuRiamie-D]

Thanks @Nottoday2025,

We'd like to coordinate this with our team. Share with us the following:

• Affected Camera model
• Camera MAC address or Device ID
• Internet service provider
• Camera firmware version and app version
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
• Troubleshooting steps taken

Looking forward to your response.

Roku Community Team

[Nottoday2025]

• MODEL: CS1000x
• Input SV     1A
• Made in Vietnam
• IC: 25466-WYZEC3A
• FCC ID : 2AUIUWYZRC3
• DEV ID : SOS521488GD61
• Mac: 7C67AB60887
• INTERNET Provider : AT&T

[RokuRiamie-D]

@Nottoday2025,

Thanks for providing the requested details. Could you also provide us with the troubleshooting steps that you have tried to fix the issue?

Thanks again.

Roku Community Team

[Nottoday2025]

• Rebooted camera 
• Rebooted Router 
• Deleted device / attempted to reinstall no luck
• Reset the Doorbell camera with the red/orange button on the back 
• Deleted Smart Home App / reinstalled 

[RokuRiamie-D]

@Nottoday2025,

Can you please describe the exact behavior of the issue? Were you able to connect to the internet, or which part of the setup process are you stuck on that is preventing the camera from being set up?

Thank you for your cooperation and patience as we work on this.

We're looking into it.

Roku Community Team

[Nottoday2025]

The Camera won’t scan the QR code