Smart Home devices

[Decimus]

I have moved the camera closer and further away I have turned the QR code upside down and it continuously times out I already installed two cameras yesterday with no issues I need assistance what can I do to fix this

[RokuRiamie-D]

Hi @Decimus,

Thanks for sharing your concern about setting up your Roku Camera. We're here to help.

Please note that a QR code stays active for only 5 minutes. But if it times out earlier than 5 minutes or the camera is not scanning the QR code, try the following:

1. Uninstall and reinstall the Roku Smart Home app
2. Ensure the app is running the latest version
3. Restart your camera and try again the setup process.

For more tips, visit here.

Hope this helps.

Roku Community Team

[Decimus]

I have already done that several times and it is still not working it’s becoming very frustrating and annoying!

[RokuRiamie-D]

Thanks for your response @Decimus,

We understand how frustrating this situation can be, and we appreciate the time and effort you’ve put into troubleshooting the camera. Your patience means a lot to us.

To further assist you with this, visit your inbox as we have sent you a private message.

We look forward to your response.

Roku Community Team

[Kkingbama]

I'm having the same problem installed two cameras yesterday got two more today they will not connect done everything I can think of..

[Lori712]

We have 2 indoor cameras that are working. But setting up the floodlight camera is impossible!  Keeps saying to rescan due to timing out. I have done all the troubleshooting. I was on chat with someone that was trying to help me. They escalated my issue but I couldn’t stay outside anymore and gave up. Anyone else have this problem and was able to fix it?

[RokuRiamie-D]

Hi @Kkingbama and @Lori712,

Thanks for sharing!

How long will the QR code remain active before timing out? We recommend you try the troubleshooting steps listed above in this thread.

Looking forward to your response.

[Jose221]

Trying to set up my Roku camera and it won’t scan the QR code I tried everything 

[renojim]

What kind of phone do you have?  There was a problem with Samsung Z-Flip phones not displaying the entire QR code.  I don't know if that was fixed or not.  Does the QR code appear to be chopped off on the sides?