Smart Home devices

[RokuDanny-R]

@Djburke89

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Mommajacque]

Hi Danny. I have tried this but the camera won’t update. Does it have to have an SD card in it to update or something?

[Djburke89 · Accepted solution]

ok. I contacted Roku support and talked With someone who had me factory reset the camera and uninstall it and restart the app. None of this worked so they transferred me to a technician. That didn’t work. End result they are sending me a new camera as they think this is the problem

[RokuDanny-R]

@Mommajacque 

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[GmP2]

Same here , new indoor camera has been trying to update all night

[Kwallie]

Yeah I got the 360 indoor and same thing it will not update. Roku is trash and all their devices are too!

[RokuDanny-R]

@GmP2 @Kwallie

Thanks for the posts.

When trying to update the firmware on your Roku Smart Home cameras, please make sure the cameras are close to your wireless router.

If you are still experiencing an issue, please keep us posted and we will be able to assist you further.

Thanks,
Danny

[Lexlex707]

My Roku outdoor camera SE will not update . The devices are connected and next to each other and sitting next to the router. I tried everything but the “firmware” will not update on my camera. Everytime I try to skip past the update it just pops up again so I can even use my camera. If you or anyone has found out what to do in order to get it to update please let me know. I’m already very annoyed .

[RokuDanny-R]

@Lexlex707

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Claudia3]

one of my 3 indoor cameras wouldn’t update and now says is offline. What happen? The other cameras work!?!