Smart Home devices

[Flet_Lex]

I was in the middle of watching back some event recordings of our pets while away and I could very clearly see there was about 10 videos to watch. As I was watching them they stop playing. I log out and back in. Redownload the app and now there’s ‘no events’ to show? 

What happened to the footage? No one else has access to the app but me. 

[RokuRiamie-D · Accepted solution]

Hi @Flet_Lex,

Welcome to the Roku Community!

We are glad to have you here, sharing about the issue of your Roku Smart event recording that disappears after you uninstall the Roku Smart Home app. We would be more than willing to assist you with this concern.

Let's see if this will work for you. Kindly follow the details below.

• Try again to log out and log back into your Roku Smart Home app.
• Check the network connection of your phone.
• Restart your Roku camera through the Roku Smart Home app:

1. Homepage of the app
2. Tap the Camera's name
3. Go to Settings
4. Click Restart

Please let us know if these troubleshooting steps help you to resolve your concern.

Regards,
Riamie