Smart Home devices

[JGar007]

I am trying to pair my Chime with my doorbell and it just keeps Timing Out after following the instructions? Does anyone know how to solve this problem?

[RokuJohnB · Accepted solution]

Hi @JGar007,

Thank you for your first post here in the Roku Community!

We will be delighted to assist you further with this issue that you had with the Roku doorbell camera since you are not able to pair the chime. Please try the troubleshooting steps below.

1. Ensure that it doesn't have a  NICOR chime installed since we are not compatible.
2. Check the chime volume settings.

• Doorbell page > Settings > Extended Devices > Chime > Volume
• Turn the volume to 100, then test the chime again.
• Volume 0 means no sound from the chime

    3. Please check if the status light if it was showing blue to indicate it is connected.

• If the status light is not solid blue, try re-adding the chime to the Roku Smart Home app as new.

    4.  Confirm if the doorbell firmware is up to date.

• Settings > Device Info > Firmware version

    5. Press the reset button until the chime status light quickly blinks 3 times.

• Observe to see if the reset button bounces back.
• Holding the button for too long or, if the button is stuck, will trigger a new reset round, causing the Chime to appear in the app but not respond. 

Please keep us posted on what you find out.

Best regards,
John