Smart Home devices

[mickeymulhern]

My cameras not working properly says I don't have subscription but I do paid up to October 28th

[RokuRiamie-D · Accepted solution]

Hi @mickeymulhern,

Welcome to the Roku Community!

We have noticed in your post that your Roku Smart Home camera shows that you don't have a subscription.

We highly suggest that you check your Roku account to ensure that you have an active subscription to Roku Smart Home Cameras. Please follow the steps below to check if you have an active subscription.

1. Sign in to your Roku account
2. Select Manage Your Subscriptions
3. You see if you have an active subscription or not.

If your subscription is inactive, please follow these steps to keep the subscription:

1. Sign up for a Roku Smart Home Subscription
2. Then sign in to your Roku account
3. On the 'Add Roku Smart Home cameras' screen, choose a camera plan: select the 'Cameras Plus' plan to include up to 99 cameras and doorbells in your subscription for one price, or choose the 'Individual cameras' plan to select the devices to include
4. If you chose 'Individual cameras,' select the device(s) that you want to include with your subscription
5. Select a monthly or annual term for your subscription
6. Select a payment method and complete your purchase by following the on-screen instructions.

You can purchase a monthly or annual subscription for one, multiple, or all of your cameras and doorbells. Subscriptions can be switched between cameras and doorbells. Subscriptions renew automatically until you cancel.

For more details, you can visit our Roku Support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

Otherwise, if the subscription is active, please let us know.

Regards,
Riamie