I, like many others on here added a new camera to my existing 3 cameras and can't view the recordings. I have the $99 plus plan. I show the purple house check mark under the subscription section of my accounts for all the cameras including the new one. In the events I just see a still frame of a '12 second' recording that doesn't load. All events captured with the new are 12 seconds, so something seems amiss. All the other cameras work as intended. What's interesting is the 3 existing cameras notifications show up in android as a purple roku logo but the new one is a blue roku logo. Does that mean it's not properly recognized under my plus plan? I have done all of this:
Ensure that the Roku Smart Home app and camera firmware are up to date.
Ensure that motion and sound are turned on in the Events Recording setting.
Check if there are no event recording schedules.
Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection.
Restart Camera.
Restart the Roku Smart Home App and try to sign out and sign back in.
I get notifications fine, I just cannot access the recordings. It might be worth pointing out that there are no 'premium' options under the camera for smart recording such as package, person, etc. So this really makes me feel like there is a glitch there, but I've uninstalled, removed, re-added, reset and done everything I could think of to no avail. Please advise. This is an indoor 360
